Troubleshooting STROBOSCOPE - EZStrobe

Troubleshooting the Installation of STROBOSCOPE

The most common reason for a "faulty" Stroboscope installation is that you did not install Stroboscope "as an Administrator". To remedy this, install Stroboscope again:

    • Right click the installation program "Stroboscope_Setup.exe" and select "Run as Administrator". Stroboscope and EZStrobe should now work.

For Stroboscope Versions earlier than 5,22,1,15.

The Stroboscope GUI in Visio does not work (but EZStrobe works)

The Stroboscope GUI provides the necessary automation between Visio and Stroboscope (such as the multi-tab custom dialog boxes that appear when a Stroboscope node or link is right clicked in Visio). Stroboscope versions earlier than 5,22,1,15, include only the Stroboscope GUI "StrGUI32.vsl", which is a custom 32-bit DLL for Visio written in C++ and installed with Stroboscope. For these earlier versions of Stroboscope, you must use the 32-bit version of Visio. The 64-bit version of Visio does not work with the Stroboscope GUI because StrGUI32.vsl is a 32-bit dynamic link library (DLL).

Starting with Stroboscope version 5,22,1,15, the Stroboscope GUI is implemented in two separate Visio DLL's: the 32-bit "StrGUI32.vsl" and the 64-bit "StrGUI64.vsl" (both written in C++ and installed with Stroboscope). Thus, the Stroboscope GUI works with both the 32-bit and the 64-bit versions of Visio.

Installing Microsoft Office and Visio: 32-bit vs 64-bit

Because Visio is considered part of Microsoft Office, you cannot install the 32-bit version of Visio unless all other Microsoft Office programs that are already installed on the same computer (such as Word, Excel, etc.) are also the 32-bit versions.

If you have already installed the 64-bit versions of Microsoft Office programs on your computer, you must uninstall the 64-bit Microsoft Office programs and install the 32-bit versions of all Microsoft Office programs (including Visio).

It is a common misconception that if your computer is running the 64-bit version of Windows, you must also install the 64-bit version of Microsoft Office (and Visio). That is incorrect. Like Stroboscope (which is a 32-bit program), the 32-bit versions of all Microsoft Office programs work fine under the 64-bit version of Windows.

There is no advantage to the 64-bit versions of Microsoft Office programs (vs. the 32-bit versions) other than the ability to open files that are greater than 2GB each. Very few people work with massive Microsoft Office files that are so large. The disadvantage of the 64-bit versions of Microsoft Office programs is that they are not compatible with 32-bit add-ons (such as StrGUI32.vsl and several addons for Excel).

EZStrobe does not work

The most common evidence of a "faulty" Stroboscope installation is that EZStrobe does not seem to work. For example, when you right-click the drawing page in Visio and when you select an action such as "Run Simulation" nothing happens.

The cause of this problem is the same as above: You must install Stroboscope as an "Administrator".

EZStrobe does not work --- Multiple user accounts

Sometimes, Stroboscope is installed using one user account, and then another user logs into Windows with a different user account and tries to run EZStrobe and fails. The reason for this is that each user has their own "Visio settings", and the appropriate "Visio settings" for the second user account have not been set up, yet.

There are two ways to correct this (other than reinstalling Stroboscope with the second user account).

Method 1 (automated):

From the Windows Start menu:

Find "Stroboscope"

and then find "Register Stroboscope with Visio" in the Start menu.

Right-click the menu item

"Register Stroboscope with Visio"

and select

"Run as Administrator."

(If right-click does not show the option "Run as Administrator", then select

"More" > "Open file location"

Right-click the batch file


and select

"Run as Administrator."

Method 2 (manual):

Go to

Menu: Stroboscope > Installation

Read all the text and follow the manual instructions at the end of the page about how to set up Visio manually (for the current user account) to work with Stroboscope.

Either of the above methods should solve the problem.

Stroboscope, EZStrobe, ProbSched, Vitascope and Vitascope++ are based upon work supported by the National Science Foundation under Grants No. 9733267, No. 0113890, and No. 0732560. Any opinions, findings, and conclusions or recommendations are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.